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Returns

Returns designed to feel simple and reassuring.

ABU helps customers resolve issues quickly so shopping feels safe, even when a product is not quite right.

Easy

Return requests

Fast

Support follow-up

Clear

Policy guidance

Secure

Resolution handling

Clear return standards

Each return is handled with visibility, expectations, and support from the first request onward.

Easy resolution

Whether it is a size issue, quality concern, or order mistake, we help you resolve it promptly.

Protected purchases

Eligible orders are backed by clear policies that give customers confidence in every purchase.

How returns work

Returns are simple when the policy is clear and support is close at hand.

Review eligibility before submitting a return request
Use the order support flow to request a return or exchange
Provide the necessary order and product details for quick review
Receive updates on the return status and next steps

Things to know

Return eligibility can depend on the item type, condition, and policy shown for that product.

Items must be unused, complete, and returned in the original condition where applicable
Some goods may not be returnable for hygiene, digital, or custom reasons
Refund timing can vary by payment method and seller processing
Support is available if an item arrives damaged, incorrect, or not as described

Built for modern commerce

A smooth resolution experience matters.

Our return experience is built to protect customer confidence and keep every transaction feeling professional.

ABU Marketplace — Trusted online shopping in Sierra Leone